{"id":3609,"date":"2025-09-19T17:41:25","date_gmt":"2025-09-19T15:41:25","guid":{"rendered":"https:\/\/swazidailynews.com\/?p=3609"},"modified":"2025-09-19T17:41:25","modified_gmt":"2025-09-19T15:41:25","slug":"ers-enpf-launch-shared-service-centre-in-matsapha","status":"publish","type":"post","link":"https:\/\/genesisekucalenimedia.com\/edn\/3609\/business\/ers-enpf-launch-shared-service-centre-in-matsapha\/","title":{"rendered":"ERS, ENPF Launch shared Service Centre in Matsapha"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">By Delisa Magagula<\/p>\n<p>The Eswatini Revenue Service (ERS), in partnership with the Eswatini National Provident Fund (ENPF), has launched the Matsapha Service Centre, a shared service space designed to make it easier and more convenient for clients to access services from both institutions under one roof.<\/p>\n<p>The launch marks the beginning of a joint initiative that aims to bring services closer to the people, reduce travel costs and time for clients, and deliver a seamless \u201cone-stop\u201d service experience.<\/p>\n<p>The Centre will house staff from both ERS and ENPF, enabling individuals and businesses to access multiple public services without having to move between different offices.<\/p>\n<p>Speaking at the launch, ERS Commissioner General, Brightwell Nkambule, said the collaboration goes beyond shared office space and represents a new model of delivering coordinated public services.<\/p>\n<p>\u201cThis is more than a collaboration; it is an expertise programme that combines the strengths of both ERS and ENPF to ensure that more Emaswati benefit from fast, accessible, and integrated services,\u201d he said.<\/p>\n<p>Nkambule emphasised that the Matsapha Service Centre is the first step in a broader roadmap. Plans are already underway to extend this joint model to other towns across the Kingdom, ensuring that citizens in all regions can experience the same convenience.<\/p>\n<figure id=\"attachment_3616\" aria-describedby=\"caption-attachment-3616\" style=\"width: 1024px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-3616\" src=\"https:\/\/genesisekucalenimedia.com\/edn\/wp-content\/uploads\/2025\/09\/PAGE-8-ENPF-CEO-Futhie-Tembe-making-her-remarks-during-the-official-launch-of-the-shared-service-centre.jpg\" alt=\"\" width=\"1024\" height=\"768\" \/><figcaption id=\"caption-attachment-3616\" class=\"wp-caption-text\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 ENPF CEO Futhie Tembe making her remarks during the official launch of the shared service centre.<\/figcaption><\/figure>\n<p>\u201cOur vision is to replicate this shared service model across Eswatini so that our people spend less time traveling and more time focusing on productive activities,\u201d he added.<\/p>\n<p>ENPF Chief Executive Officer Futhi Tembe, who also spoke at the launch, highlighted the financial benefits of the partnership.<\/p>\n<p>\u201cThis initiative is not just about convenience for clients. It is also about cost efficiency for institutions. By sharing infrastructure and resources, we save costs while increasing accessibility to our clients. This is a win-win for the organisations and for the people we serve,\u201d she said.<\/p>\n<p>The ENPF CEO noted that Matsapha was chosen as the first location because of its strategic positioning as the country\u2019s industrial hub, where thousands of workers and businesses are based.<\/p>\n<p>\u201cWe wanted to begin where the demand is highest, and Matsapha is the heartbeat of Eswatini\u2019s economy,\u201d she said.<\/p>\n<p>The Service Centre will provide a wide range of services, including tax registration, filing, and advisory support from ERS, as well as retirement savings and benefit services from ENPF.<\/p>\n<p><strong><div class=\"_df_book df-lite\" id=\"3554\"  data-title=\"\" wpoptions=\"true\" thumbtype=\"\" ><\/div><\/strong><\/p>\n<p>Both institutions assured the public that the Centre is fully equipped with technology and trained staff to ensure a smooth experience.<\/p>\n","protected":false},"excerpt":{"rendered":"By Delisa Magagula The Eswatini Revenue Service (ERS), in partnership with the Eswatini National Provident Fund (ENPF), has&hellip;","protected":false},"author":1,"featured_media":3616,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"iawp_total_views":0,"csco_display_header_overlay":false,"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","csco_post_video_location":[],"csco_post_video_location_hash":"","csco_post_video_url":"","csco_post_video_bg_start_time":0,"csco_post_video_bg_end_time":0,"footnotes":""},"categories":[21,23,25,26],"tags":[46,55,73,49,58],"class_list":["post-3609","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","category-finance","category-national","category-swaziland","tag-africa","tag-business","tag-eswatini","tag-human-interest","tag-national","cs-entry","cs-video-wrap"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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